Exchange Policy






Eligible merchandise may be exchanged.

NOTE: The customer is required to pay shipping on return orders both ways sent. Upon receipt of returned goods, image reserves the right to deny an exchange if the merchandise does not meet our requirements. The decision of the Company shall be final.

Full-price in original condition, with all tags attached, can be exchanged within 14 days of the delivery date.
Sale merchandise cannot be exchanged at any time.
Worn, altered or washed merchandise cannot be exchanged.
Online store purchases shall be exchanged with a delivery charge of Rs. 300 per parcel.

SHIPPING ERRORS OR DAMAGED PRODUCTS
In the event that we process an order incorrectly or you receive a damaged or defective item, we will gladly replace that item or accept it for a full refund at our expense.

IN-STORE RETURNS
Items purchased on image.net.pk may be returned to any image store to expedite the return process free of charge within 14 days of delivery. In order to do so, you must bring the receipt provided with your order – no exceptions will be made. Store associates will process your return right away.